Job Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Account Manager -100% Work From Home Location: Remote from Latin America
Position Type: Full-time
Salary : $1,700 - $2,200 USD/month base salary + performance-based commission/bonus
Schedule: Flexible schedule with sufficient overlap with US business hours across Eastern, Central, Mountain, and Pacific time zones Our Client Our Client is an innovative B2B SaaS company delivering modern technology solutions to universities and higher education institutions across the United States. Operating with a customer-centric, collaborative, and growth-oriented culture, our client helps higher education leaders solve operational challenges, increase technology adoption, and enhance institutional outcomes. Focused on long-term client retention and portfolio expansion, our client provides a supportive remote environment where proactive relationship management directly drives account renewals and net recurring revenue.
The Role Our Client is seeking a proactive, customer-focused Account Manager to manage relationships with higher education accounts across the United States. Reporting to internal growth leads, this professional will act as the primary point of contact for assigned university accounts-guiding clients through platform adoption, resolving operational challenges, managing renewals, and identifying upselling opportunities. Balancing customer advocacy with business growth goals, the Account Manager will ensure high satisfaction rates and continuous account expansion.
Key Responsibilities Account Management, Retention & Relationship Building - Serves as the primary point of contact for assigned university and higher education accounts across the United States.
- Builds trusted, long-term relationships with higher education administrators, faculty leads, and department heads.
- Drives account renewals and retention strategies, ensuring high customer satisfaction and continuous value realization.
- Coordinates cross-functionally with internal support, product, and technical teams to resolve customer issues effectively.
Portfolio Expansion & Revenue Growth - Identifies, pursues, and closes upselling and account expansion opportunities across managed higher education accounts.
- Monitors account health indicators, platform usage activity, and outstanding requests to proactively identify expansion potential or churn risks.
- Maintains complete, up-to-date account activity, opportunity pipelines, and client notes inside the company CRM.
Customer Advocacy & Operational Execution - Advocates for customer needs internally while balancing business objectives, knowing when to push initiatives forward or adjust strategy.
- Manages multiple customer requests, projects, and communication channels simultaneously across various US time zones.
Qualifications, Skills, and Key Competencies Required Qualifications - Customer-Facing Experience: 2+ years of professional experience in Account Management, Customer Success, Client Services, Customer Support, or B2B Sales.
- Fluent English Communication: Excellent written and spoken English proficiency to communicate clearly and professionally with US university administrators.
- Problem-Solving & Organization: Exceptional organizational skills with a proven capability to manage multiple customer projects, requests, and deadlines concurrently.
- CRM & Tech-Savviness: Comfort working with CRM software, modern communication tools, and a quick aptitude for mastering new SaaS platforms.
- Proactive Ownership Mindset: Self-motivated and adaptable, with a strong customer-first attitude and the ability to work independently in a remote setting.
- Schedule Alignment: Availability to provide consistent operational overlap with US customer business hours across Eastern, Central, Mountain, and Pacific time zones.
- Remote Workspace Infrastructure: Quiet home office, updated computer setup, HD webcam, headset, and a high-speed primary internet connection.
Preferred Qualifications - Prior experience working with US higher education institutions, universities, or EdTech SaaS platforms.
- Background studying at or attending a US university (including exchange or study-abroad programs).
- General familiarity with digital marketing principles or online marketing campaigns.
- Experience managing clients across multiple US time zones.
Benefits & Structure - Competitive Compensation: Base salary of $1,700 - $2,200 USD/month plus performance-based commission/bonus tied to account renewals and growth.
- Workplace Flexibility: 100% remote work structure with flexible hours overlapping US business schedules.
- Impactful Account Ownership: Direct management of key institutional accounts within a scaling SaaS platform.
- Professional Up-skilling: Direct exposure to US higher education operations, EdTech workflows, and B2B SaaS account management playbooks.
Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Video Recording is REQUIRED Your application
CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in
English . Submissions in any other language or missing a recording will be
automatically disqualified .
Mandatory Knockout Questions Each application includes
knockout questions designed to verify minimum qualifications required by the client. If you answer
"NO" to any of these, you will be
immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely To maintain fairness, please apply to
no more than three jobs and only if you
fully meet the listed qualifications . Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox
and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
Job Tags
Full time, For contractors, Immediate start, Work from home, Home office, Flexible hours