Job Description
Job Description About the Role Pinnacle Partners is recruiting for an Account Manager in the Louisville, KY area. This is a remote, relationship-focused sales position responsible for maintaining and growing an established book of business across Louisville, Southern Indiana, and surrounding Kentucky markets. The ideal candidate will have 1-5+ years of experience in industrial sales, technical sales, value-driven sales, account management, or a similar customer-facing role, along with a strong mechanical mindset and the ability to communicate effectively with everyone from plant-floor personnel to executive leadership. This role will be approximately 90% account management and growth within existing customers and 10% new business development, with the opportunity to take over an established book of business valued at approximately $2 million.
Key Responsibilities: - Maintain and grow an established book of business within an assigned territory.
- Manage customer relationships and identify opportunities to increase account penetration and overall account value.
- Serve as a trusted resource to customers regarding technical products, applications, and solutions.
- Work with customers to understand their needs and recommend appropriate products and solutions.
- Prepare and deliver technical application and product presentations to customers, including engineers and executive-level audiences.
- Communicate effectively with both plant-floor personnel and executive leadership within customer organizations.
- Facilitate inbound customer requests by helping customers identify the appropriate products, quantities, and solutions.
- Educate customers on products, applications, and capabilities throughout the sales process.
- Identify opportunities to deepen existing customer relationships and expand business within current accounts.
- Develop new opportunities through a combination of warm leads, referrals, inbound inquiries, outbound activity, and other marketing efforts.
- Maintain approximately a 90% farming and 10% hunting sales approach.
- Conduct regular customer visits throughout the assigned territory to strengthen relationships and identify additional opportunities.
- Utilize phone, email, text, and other communication methods to maintain customer relationships and drive business growth.
- Identify opportunities to create competitive differentiation through value-added solutions and cost-saving initiatives.
- Maintain accurate customer information, sales activity, opportunities, and follow-up activities within the CRM system.
- Manage personal activity, meetings, follow-up, and territory responsibilities while working remotely.
- Develop a strong understanding of customer operations, applications, and technical requirements.
- Work with customers across industries including industrial manufacturing, oil and gas, life sciences, clean energy, and semiconductor markets.
- Collaborate with internal teams to support customer requirements and develop custom solutions when appropriate.
- Take ownership of customer relationships throughout the sales process rather than simply completing individual transactions.
- Monitor account activity and identify opportunities for additional products, applications, and services.
- Manage territory activity with a focus on meaningful customer interactions and activities that move opportunities forward.
- Complete approximately two meaningful sales activities per day, which may include customer calls, meetings, visits, presentations, or other business-development activities.
- Travel throughout the assigned territory for customer meetings and account development.
- Maintain strong organization and responsiveness while managing a remote territory.
- Complete additional sales and customer-support responsibilities as assigned.
Requirements: - 1-5+ years of experience in industrial sales, technical sales, value-driven sales, account management, or a similar customer-facing role.
- Strong relationship-building and customer communication skills.
- Ability to develop relationships with both operations personnel and executive-level customers.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience presenting products, services, or technical solutions to customers.
- Strong mechanical aptitude or hands-on mechanical knowledge.
- Mechanical mindset with an interest in understanding how products, equipment, and systems work.
- Ability to learn technical products and understand how they apply to customer operations.
- Ability to work independently in a remote environment and remain accountable for customer activity, meetings, follow-up, and territory management.
- Strong organization and time-management skills.
- Ability to manage an established book of business while also identifying new opportunities.
- Ability to maintain accurate CRM activity and customer information.
- Comfortable traveling throughout an assigned territory for customer meetings and visits.
- Ability to work effectively with customers ranging from plant-floor personnel to executive leadership.
- Strong problem-solving and consultative sales skills.
- Ability to build long-term customer relationships rather than relying solely on transactional sales.
- Ability to understand customer needs and communicate the value of technical solutions.
Preferred: - Knowledge of automation, fluid systems, valves, or related industrial products.
- Previous experience selling to manufacturers.
- Previous experience selling into oil and gas, life sciences, clean energy, semiconductor, or other technical industrial markets.
- Experience with account saturation or expanding relationships within existing customer accounts.
- Engineering experience or education.
- Bachelor's degree, preferably in a STEM-related field.
- Experience in technical or application-based sales.
- Experience with custom solutions or engineered products.
- Previous experience managing an established book of business.
- Experience identifying cost-saving or value-added opportunities for customers.
- Previous competitive sports experience.
- Experience presenting technical products or solutions to groups of customers, engineers, or executives.
Benefits Overview: - $80K-$100K base salary depending on experience and qualifications.
- Annual bonus opportunity of up to 20% of base salary.
- Remote position.
- Approximately 3-4 days per week traveling throughout the assigned territory, with approximately 1-2 days working from home.
- $50 phone reimbursement.
- Mileage reimbursed at the national mileage rate.
Explore More Engineering Opportunities This role falls within our
Engineering/Manufacturing division , where we specialize in placing professionals in areas such as:
- Mechanical/Electrical Engineering
- Manufacturing/Process Engineering
- Controls Engineering
- Project Engineering
- Technical Sales
- Operations / Plant Engineering
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Job Tags
Work from home, 3 days per week